Viralio
Legal

Refundpolicy.

We want happy customers, not trapped customers. If something goes wrong, we sort it out.

Last updated September 2026

You get your money back if

  • We did not deliver your shoutouts
  • You did not reach the guaranteed minimum, and extra shoutouts did not help either
  • There was a technical error on our side
  • You were charged twice by mistake
  • You cancelled before we had started delivering

Not eligible for a refund

  • You changed your username after you ordered
  • Your profile was set to private
  • Followers dropped off again after we had delivered
  • You changed your mind after we had started delivering
  • Your content was rejected and you did not upload anything else

How to get your money back

We keep it simple. Three steps and you are on your way.

1

Write to us

Send an email to info@viralio.dk with your order number and what went wrong.

2

We look into it

Our team checks your case and gets back to you within 24 hours.

3

The money is sent

If your request is approved, you have the money within 5 to 10 business days.

How long does it take?

Reply from us: Within 24 hours on weekdays. Often faster.

Processing: 3 to 5 business days after we have approved the refund.

Money in your account: Another 3 to 5 business days depending on your bank.

Not sure about something?

Write to us. We are happy to help and reply quickly.

Contact support